The hotel was appealing and fairly clean, overlooked the garden. The venue had a delicious and amazing breakfast with good choice of items to choose from.

Fantastic triple room, the service was helpful. Cozy beds, TV with satellite channels, central heating and a personal safe in the room. Marvellous and gorgeous location, only a short distance to Plaza Manco Capac.

The breakfast was large, the hotel was luxurious and clean. I greatly enjoyed stocked rooms with 3 beds and attentive staff. Stunning very central location close enough to the bus station for Machu Picchu, the mountain and the rushing Urubamba River and the charming Urubamba river flowing by. It also was next to the train tracks that run from 6am-10pm.

The hotel had a great location, conveniently located near the main attractions of the city. The staff was friendly and attentive, providing excellent service throughout our stay. The rooms were comfortable and clean, providing a nice place to relax after a long day of exploring. Additionally, the food at the hotel's restaurant was exceptional, offering a variety of delicious options to choose from.

One downside was the noise from the nearby tourist crowd, which could sometimes be a bit distracting. Additionally, the hotel could benefit from some renovations, as certain areas seemed a bit outdated.

The experience was very negative on all fronts from the time taken for us to check in, and I would say that the hotel is an incredible waste of money for a purported 5 star luxury hotel.

We spent a small eternity being told to wait whilst the single person on the front desk attended to people before us. Once she did arrive, she treated us with some amount of contempt. The entire hotel was in semi- darkness as the hotel staff were conserving energy and only had several areas lit by lighting. Our rooms were neat and well kept but the grout around the tiling in the bedroom area was discoloured and looked as if it hadn´t been cleaned properly. We rang the hotel staff repeatedly to inform them that the central heating wasn´t working, and the heating was switched on once for about 10 minutes and then was switched off during the night. The curtain rod from our window area fell down during use. Furthermore, our wake up call was incorrectly given by 45 minutes which was nerve wracking in making our way to the airport. The food served at the hotel as part of the price was average, and lacked flair. Overall, considering the astronomical price, and having stayed at other five-star hotels around the world, I am finding it hard to understand why this hotel has a five-star rating, and the price is definitely not commensurate with the level of service. I would definitely stay at a three star hotel in Machu Picchu and save the money for elsewhere.

Well located and good facilities

Poor service in general. People knocked the door frequently and decided to prepare the room at 6:30 pm before dinner. Food is ok, but for the hotel level is weak. The spa service combined with the front desk people are surely very weak, getting close to be a complete fiasco. For instance, the sauna was not heated at all and I complained. Answer was bizarre for a 5 star hotel: " If you are not satisfied with that, I will ask the owner to give a discount...." . Answer was rather simple, I want the temperature not a discount !!!!!!

This hotel provides excellent value for money. With its spacious rooms featuring three beds and a view of the surrounding hills, it offers superior quality accommodations at a reasonable price. The location is also ideal, situated near the bus stops to Machu Picchu and not very far from the train station. Moreover, the staff goes above and beyond to provide a warm and welcoming atmosphere, starting with a complimentary welcome drink upon arrival. The breakfast served at the hotel offers a wide variety of options, including some delicious South American flavors, ensuring there is something for all tastes.

Everything was more than satisfactory.

We loved everything about our stay. We renewed our wedding vows in a traditional Arac Masin ceremony and the hotel handled all the details perfectly - Alessandro and Veronica were fantastic. Our room was huge overlooking the river - the bed was super-comfy - food was fantastic. We would highly recommend this hotel!

Our only complaint was about the Machu Picchu guide that the hotel hired for us - Marco. Although he did tell us many interesting facts about the ruins and he knew where to get good photos, we didn't see or get told about several key parts of the ruins. Many times he seemed more interested in chatting with his friends or people watching than in giving us the tour.

Very friendly and attentive staff. The welcome tray was wonderful and beautifully prepared. The beds were exeptionally comfortable. The view from the balcony was outstanding. The location with the proximity to the market or bus terminal to Machu Picchu was good. The food selection and presentation for breakfast was very good.

The dinner meal was presented beautifully, but too much salt was used in preparation.

The staff were incredibly welcoming and friendly. From the complimentary welcome drinks and appetizers to the extra heater provided for the Peruvian winter, their service was exceptional. The hotel facilities were top-notch, and the room was spacious and comfortable. The location was great, as it was very close to the bus stop for Machu Picchu and near the Vilcanota river. The breakfast was delicious, with a great variety of options to choose from.

Nothing, all excellent.

The room was very well decorated and well-appointed and it had a fairly clean bathroom. The breakfast was large and plentiful, the check in was early. Greatly enjoyed our time at the hotel, thanks.

Friendly staff; and dinner was included in the price. Dinner at the hotel makes it convenient for hotel guests to relax after their day at Machu Picchu and talk with other guests.

Travelling in Peru with my husband, I needed to spend 2 nights at Aguas Callientes to wait for his return from treking the Inca trail. The Sumaq Hotel lived up to my expectations and I was very happy to have experienced the ambience of this hotel.

During my Easter vacation, I had an amazing time at a 5-star hotel. The first thing I liked was the refreshing glass of juice and appetizer upon my arrival. The staff was very accommodating and friendly. The room was very spacious, had a balcony, and a beautiful river view that made my stay even more special. The hotel is situated in a prime location which made exploring the area very convenient. the hotel offered free Wi-Fi and a complimentary breakfast buffet which was truly amazing and delicious.

Although my overall stay was satisfactory, there were a few things that could be improved. The first thing I disliked was the noise from the room above which disturbed my sleep.

Fantastic and wonderful hotel, we appreciated this place.

The breakfast served was delicious and marvellous with omelets, hot dishes and french toast.